Five9 Administrator

Five9 Administrator is a web-based application that allows administrators to configure and manage various aspects of the Five9 contact center platform.

You can access Five9 Administrator by logging into the Five9 web portal using your administrator credentials.

With Five9 Administrator, you can manage users and their permissions, configure call flows and scripts, monitor real-time and historical data, generate reports, and more.

To add or remove users in Five9 Administrator, you can navigate to the Users section and use the provided options to create new users or deactivate existing ones.

Yes, Five9 Administrator provides a visual editor that allows you to create and modify call flows and scripts based on your specific requirements.

Five9 Administrator offers a wide range of pre-built reports, including agent performance, call statistics, inbound and outbound campaigns, disposition analysis, and more. You can also create custom reports tailored to your needs.

Within Five9 Administrator, you can access real-time dashboards that provide live information on queue statuses, agent availability, service level, and other critical metrics.

Yes, Five9 provides training resources and documentation to help administrators familiarize themselves with the features and functionality of Five9 Administrator.

Yes, Five9 Administrator supports integrations with various CRM systems, workforce management tools, analytics platforms, and more. These integrations help streamline workflows and enhance data visibility.

Five9 provides comprehensive support resources, including knowledge base articles and a dedicated support team, to help administrators troubleshoot and resolve any issues they might encounter.